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Return & Refund Policy

Our Returns & Refund Policy is limited to products purchased directly from our VehiCode Online Store and the procedure for returns must be initiated within 30 days from the date the item was delivered. Please note that for items purchased from other retailers, we can only assist in warranty support.

In order to qualify for a full refund of the purchase price of the product (exclusive of initial and pre-paid returning shipping charge), you must Filled out Return Merchandise Authorization (RMA) form to obtain a RMA label and pre-paid shipping lable (sent to your email inbox) within the specified time frame of the said product. The product must be returned to VehiCode in its original packaging and condition.

Please note that the RMA label must be noted outside of the returned product's package. You will be considered to have returned the said product to VehiCode if you have delivered the product to a carrier without selecting pre-paid shipping label option and have taken all necessary steps to ensure that the product is delivered to VehiCode, including paying all shipping charges in returning the product to VehiCode. We advise that you select a method of shipping that is traceable.

Risk in the returned product only passes to VehiCode when the product is received by VehiCode and VehiCode shall not be responsible for items lost in transit to us. You will receive a refund of the purchase price that you had paid for the returned product (excluding any charges for the initial shipping and handling of the product to you) within 45 days of VehiCode’s receipt of the returned product. In the event that the procedure herein is not followed, VehiCode reserves the right to accept the return of the product on such terms that it may determine at its sole discretion.

 

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See our warranty terms for more detailed information regarding our warranty policies.