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WARRANTY INFORMATION

1. What is a Valid Proof of Purchase?

For any Limited Warranty claim, a valid Proof of Purchase is required. A valid Proof of Purchase is defined as one of the following:

  • • A dated sales receipt from an authorized VehiCode Dealer or Reseller. The receipt must show the Product description and price.
  • • A dated official e-mail from an authorized on line VehiCode Dealer or Reseller confirming purchase and shipment of Product. The confirmation e-mail must show the Product description and price.
  • • An order number from the Vehicode.com web site

Some examples of a non-valid Proof of Purchase are:

  • • The UPC bar code from the box.
  • • A picture of the actual Product.
  • • A Certificate of Authenticity.
  • • Receipts from non-authorized VehiCode Dealers.
  • • Receipts from any online auction sites, liquidators or clearance houses.
  • • A receipt or order number from any vendor other than Vehicode.com.
  • • Cancelled checks.
  • • Credit card statements.
  • • Simply registering your Product on the VehiCode website without attaching a valid proof of purchase.

 

* VehiCode reserves the right to take any action to protect itself against all forms of suspicious claims, including, without limitation, requiring further verification of identity and details of claimant and qualifying purchases as well as debarment of claim.

 

2. What if I don't have a Proof of Purchase?

  • • If you purchased directly from Vehicode.com, we may have a record of your purchase and can locate it for you. Just let us know the order number. If you do not have the order number we may be able to locate it using your name, address and e-mail address.
  • • If you purchased from a VehiCode dealer or reseller, contact the dealer or reseller and see if they can provide a copy of your receipt. They will often have your purchase history on file and be able to supply a copy of the receipt for you.
  • • If the Product was purchased on line, be sure to check your old e-mails. The vendor should have sent you a confirmation page showing that the Product has been shipped to you.
  • • If the Product was a gift we suggest you ask the giver to provide you with a receipt. You may also ask them if they could handle the Limited Warranty process for you if asking for the receipt is not appropriate.

 

3. Why does VehiCode require a valid Proof of Purchase?

VehiCode must positively identify that the Product falls within the applicable Limited Warranty period. We also need to verify that the Product was purchased from an authorized seller of VehiCode Products.

Products purchased from non-authorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements. VehiCode will not be able to honor a Limited Warranty on Products not purchased from an authorized dealer or ones that are outside the Limited Warranty period. If you have purchased the Product from an unauthorized dealer, all support and Limited Warranty issues should be directed to that dealer.

VehiCode has these policies in place to protect both our valued customers and resellers.

 

4. How long is my Limited Warranty?

You are eligible for Limited Warranty support for normally one year period of time commencing upon the date of retail purchase of your Product (“Warranty Period”)

Please note that third-party products may be covered by the product manufacturer's warranty and these warranty terms are exclusively provided by the product manufacturer. VehiCode does not offer a warranty for third-party products. If you need product or warranty support with your third-party product, please contact the product manufacturer. Please consult the product documentation provided by the product manufacturer for details.

 

5. What are the terms and conditions of the Limited Warranty? What is covered?

LIMITED PRODUCT WARRANTY ("Limited Warranty")

Limited Warranty. VehiCode warrants the Product to be free from defects in materials and workmanship (subject to the terms set forth herein) when used normally in accordance with the official documentation for the applicable Warranty Period from the date of retail purchase.

Exclusions and Limitations. This Limited Warranty does not cover:

  • • non- VehiCode r branded products and accessories, even if packaged and sold with the Product;
  • • problems with and/or damage to the Product caused by using accessories, parts, or components not made by VehiCode;
  • • damage caused by service (including upgrades and expansions) performed by anyone who is not officially acting as an employee, representative or sub-contractor of VehiCode;
  • • claims arising from any unacceptable use or care of the Product, including (without limitation) misuse, abuse, negligence, unauthorized modification or repair, unauthorized commercial use or any operation of the Product outside VehiCode 's recommended parameters;
  • • claims arising from external causes, including (without limitation), accidents, acts of God, liquid contact, fire or earthquake;
  • • Products for which VehiCode will not receive payment; or

Remedies under this Limited Warranty. If an eligible claim on the Limited Warranty is received by VehiCode within the applicable Warranty Period, VehiCode will (at its sole option) either: (a) repair the Product or the defective parts at no charge, using new or refurbished replacement parts; (b) provide online VehiCode Store vouchers of a value equivalent to the retail purchase price of the Product; or (c) exchange the Product with a Product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original Product. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. VehiCode reserves the sole right to determine whether a claim is eligible and/or whether the Product is defective. Where the Product is an "end of life" Product model, VehiCode may (at its sole option) exchange the Product with a functionally equivalent substitute model from VehiCode 's current Product range. VehiCode has the sole option to provide any other type of remedy in addition to or in substitution of the aforesaid remedies. Repaired or exchanged Products shall be warranted free from defects for a period of ninety (90) days after date of repair or exchange (as the case may be), or for the remainder of the original Warranty Period, whichever is longer.

 

6. How to make a Limited Warranty claim?

IF YOU PURCHASED THE PRODUCT FROM A VEHICODE RESELLER, PLEASE CONTACT THE VEHICODE RESELLER IN REGARDS TO YOUR LIMITED WARRANTY CLAIM. If your VehiCode reseller is in the United States, they will only assist you with your warranty claim for 30 days from the date of your purchase, please follow the steps below if it has been more than 30 days from the date of your purchase.

If you are unable to return the Product to the VehiCode reseller for whatever reason, or if you have purchased the Product directly from VehiCode at www.vehicode.com, then please follow the steps below:

  • • Go to vehicode.com Support Center to obtain a Return Merchandise Authorization Number (“RMA Number”) and VehiCode support address.
  • • Note the RMA Number is outside of the package.
  • • Enclose a Valid Proof of Purchase and the reason for the return inside the package. Please read above for a Valid Proof of Purchase.
  • • Send the Product with RMA Number and Valid Proof of Purchase to the VehiCode support address provided by VehiCode customer support.

DO NOT SEND VEHICODE ANY PRODUCT WITHOUT A VALID RMA NUMBER.

We advise that you select a method of shipping that is traceable (eg. UPS, DHL, FedEx). Any expense of claiming under this Limited Warranty will be borne by the person making the claim (including any shipping and handling charges in returning the Product to VehiCode, as well as any applicable customs, duties or taxes in relation to the claim). If the Product is validly returned under the terms of this Limited Warranty, VehiCode will be responsible for postage expenses for shipping the Product back to you (but not any customs charges, duties, or taxes). You are responsible for ensuring that the Product is properly packaged and will bear the full risk of loss or damage for any Product that is returned improperly packaged. Risk of loss or damage in the returned Product only passes to VehiCode when the Product is received by VehiCode and VehiCode shall not be responsible for items lost in transit to us. In the event that the procedure herein is not followed, VehiCode reserves the right to accept the delivery of the Product on such terms that it may determine at its sole discretion.

Returns Not Covered by this Limited Warranty. If VehiCode receives a Product from you that does not meet the requirements of this Limited Warranty, including (but not limited to) a Product that (a) lacks a valid RMA Number, (b) is not accompanied by a valid Proof of Purchase, (c) is no longer covered under the Warranty Period, or (d) does not have a defect covered by this Limited Warranty, you may be responsible for an assessment fee, return shipping and handling fees, and other reasonable fees as may be required by VehiCode prior to the Product being returned to you.